Fresh for Fall - Shop New Arrivals
Free ground shipping on orders over $149.
Shipping Method |
Rate |
Estimated Delivery |
---|---|---|
Ground (orders over $149) |
Free |
2-7 business days after order is processed |
Ground (orders under $149) |
$7.95 |
2-7 business days after order is processed |
2nd day |
$20.00 |
2 business days if order is placed before 2pm EST |
If you are not satisfied with your online purchase, you may return unused articles with their original tags attached within 30 days of receipt. Please note that our perfumes can't be returned. For hygienic reasons, final sale on all earrings, underwear, swimwear and face masks. Final sale items will be indicated on each applicable item and cannot be returned or exchanged at any time. We reserve the right to refuse return of any merchandise that does not meet our return requirements.
Return option 1: Send it yourself
Send the item back to the following address. We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Please note, Scotch & Soda is not responsible for packages sent with a return label not provided by us and you will be returning the package at your own expense.
SCOTCH & SODA
Attn: Webstore
16012 Arthur Street
Cerritos, CA 90703
Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected. We will refund the returned goods within 14 days to the account you paid with.
For security reasons, we do not allow hand delivery of returns to our warehouse. Please note, we don’t accept returns of Scotch & Soda items purchased from third-party retailers. Please directly contact the third-party retailer where you made your purchase for information on their return policy.
If you have received a defective or faulty item from an online purchase, please contact Customer Service at care@scotchandsoda.com with a photo of the defective item within 3 months of the purchase date.
If you purchased an article more than 3 months ago and it is now damaged, unfortunately we are unable to offer you a compensation. If this was a production fault, the damage would have appeared within the 3 months. We would kindly like to remind you that the way the article is worn and washed has a big influence on the fabric.
Feel free to contact us if you have any questions or concerns. We are always happy to help.
By Phone:
1-866-509-3503
Available 6am-5pm PST Mon - Fri, and 7am-5pm PST on weekends (excluding Federal holidays)
By Email:
Contact form or care@scotchandsoda.com