FAQ

Ordering

How do I place an order?
Add item(s) to your shopping bag and proceed to checkout. Follow the steps provided to complete your order.

Did my order go through?
You'll see a confirmation page after submitting payment and receive a confirmation email. If you see an error message, contact us HERE

Can I use a promo code?
Yes, during checkout. Codes are seasonal and must be applied before purchase. No post-purchase adjustments.

Can I cancel or modify my order?
Orders cannot be changed or cancelled once submitted. Double-check all info before checkout.

What if an item is out of stock?
You will not be charged for any out-of-stock items.

Can I buy a gift card online?
Not at this time. Gift cards are in-store only.

Can I order from global sites?
Other country sites do not ship to the U.S. Only items listed on the U.S. site are available for purchase here.

Payment

What payment methods do you accept?
Visa, Mastercard, AMEX, Discover, PayPal, Apple Pay.

Payment error or issue?
Contact your card issuer or our Customer Service team.

When will I be charged?
Immediately upon order placement. You'll receive confirmation and tracking via email.

Product & Sizing

Where is your size guide?
You can view it here.

Shipping

Shipping times?
Orders are shipped within 24–48 hours and delivery time on Standard Ground is 3–6 business days.

Shipping options:

  • Standard Ground (3-6 business days): $10.00

  • FREE Standard Ground (Orders over $175): FREE

Do you ship from the U.S.?
Yes, from Beaumont, CA.

Where do you ship?
Contiguous U.S. only. No PO Boxes, APO/FPO, or Puerto Rico.

Is a signature required?
No.

Returns

Online return policy:
Return items within 30 days in original condition with tags. No returns on perfumes, earrings, underwear, swimwear, or face masks.

Start a return:
Use our customer Returns Portal with your order number and email.

Return fees:
Prepaid label + $10 shipping/processing fee.

Exchanges:
We do not offer direct exchanges. Reorder desired items after receiving a refund.

Damaged items:
Report within 3 months with photos via our contact us form HERE

Refund timeline:
Up to 14 business days after receiving your item(s) back to us (20 during peak season)

Has my return been received?
Track via your return label. We'll email you upon processing.

In-store purchase complaint?
Contact the original store via Store Finder.

Club Soda (Loyalty Program)

What is Club Soda?
Our free loyalty program. Sign up here.

Points & rewards:

  • 1 point per $1 spent

  • 100 points = $10 reward

  • Earn 5 points per review

  • Points do not reset annually

Account rules:

  • One account per person

  • Points are non-transferable

  • Points may expire after 18 months of inactivity

Using points:
Points can’t be combined with other discounts. Used points won’t be refunded if an item is returned.

Checking your balance:
Log into your account. Points appear in ~14 days.

International Orders

Do you ship internationally?
No, unfortunately at this time we only ship within the United States

Are taxes/duties included?
Varies by country. You’ll see a full cost breakdown at checkout.

Track my order:
Click here to track your order

Contact Us

Customer Service
Contact our Customer Service team HERE
Hours: Mon–Fri, 8 AM–8 PM EST (excl. Federal holidays)